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Dear Visitor,
Last year we celebrated our 25th year in the business of selling Christmas decorations and gifts. In 2008 we’re celebrating our 10th year of selling personalized Christmas ornaments on the Internet. Our first year, we offered 500 ornaments. Maybe you’d like to see what we looked like then? Here’s our 1999 home page. What a difference 10 years makes!
I’m always asked about how we grew, what’s our business like, etc. It’s embarrassing, but our business is often the topic of conversation with our friends. So, I thought you might like to know a little about who we are and how we run our business.
Over the past 10 years, satisfied customers have helped us become one of the Largest Online Retailers of Personalized Christmas Ornaments. At OrnamentShop.com you can expect high quality products and personalizing at reasonable prices. In addition, you can feel confident with our secure shopping cart system and our very high customer ranking, as recorded by the independent survey company, BizRate (see side bar to the right).
And, we’re the original OrnamentShop. They say that the sincerest form of flattery is imitation. If this is true, we’re very flattered, as many other sites have copied ours. Some have even taken our exact name and added a word in front of it! Some actually copy the way we put images on our site, so they have our same look and feel.
Rest assured: none of the other sites offer the number of ornaments we do. Let me talk about this, too. If we say we have 2000 ornaments on our site, we do, at least at the beginning of the season. If one of our ornaments is offered with three hair colors, we court that as one ornament. Don’t be fooled by others claiming to carry our numbers: they count that same ornament as 3 ornaments! If our counts are right, we also have more different suppliers on our site, giving you more styles and materials from which to choose.
This is why companies like Byers’ Choice allow us to carry their products. Indeed, they’ve told us we are one of two Internet companies they sell to, who don’t also carry their products at retail brick and mortar stores. I feel it’s a great honor to be recognized in this manner.
I don’t go much for blowing my own horn, but I am proud to say that I’ve been buying ornaments for 26 years. That’s a lot of traveling the US, looking for the finest and most unique ornaments for our customers. I started out buying from crafters, who make such wonderful gifts. But, as our business grew, I expanded our offerings and types, keeping in mind that the crafters would always be a part of our product mix. That’s why we still carry more “lines” of ornaments than other sites.
We’ve also helped some of our “crafters” realize their aspirations by encouraging them to work with larger companies, using new materials which would help them grow their businesses.
And, we have retail kiosks as well. Look for us at the following Chicago area malls: Westfield Shoppingtowns at Hawthorn, Fox Valley, Louis Joliet, Chicago Ridge and Southlake, plus Yorktown Center in Lombard.
Over all these years, I have made sure our staff knows that the most important part of our business is making sure our customers come first and that their needs (and, sometimes, problems) must be addressed with 100% satisfaction. That’s a term a lot of people use, but we deliver on it. You’ll note the many “Testimonials” we have on our site. They are but a fraction of the notes we get about the nice job we do.
So, to our new customers, know that we have been around for some time, have developed into the leading seller of personalized Christmas ornaments on the internet and are the original OrnamentShop. We’re so pleased that you visit us, look at our ornaments and buy them, knowing that you will be happy with both our products and our service.
And speaking of Customer Service, it’s a culture of ours that we do everything we can to make you happy. We replace all ornaments if we’ve misspelled names (provided you spelled it correctly for us!) and ornaments broken in shipment (yes, it happens, unfortunately). We want you to come back and refer us to your friends.
Our company is run based on what we hear from you. And, since there are more of you giving us valuable feedback on our products and services, know that you are the reason we will continue to lead….because we deliver on what you want.
Thank you.
Sincerely,
Dianne Weller
Owner
Dianne@OrnamentShop.com
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